From Our Customers
Read the most popular questions asked
Mobility devices and accessories are not covered by insurance. However, we do offer a non-refundable optional damage protection to cover most damages to the equipment for an additional affordable fee. Please contact us or read our Terms and Conditions for more information.
In order to preserve the good condition of our equipment, electric scooters, wheelchairs and accessories may not be disassembled. For more information, please contact us or read our Terms and Conditions.
On a full charge, an electric scooter can travel an average distance of 8-10 miles . (The recommended full charging time is 8-12 consecutive hours). But don’t worry, the charger for your mobility scooter rental is included, so you can connect and charge wherever you go!
Reservation may be cancelled at no extra charge at any time up to 24 hours before the rental is due to start. We try to be as flexible as possible, and we will do our best to accommodate you. (We often can!). But for more information, please contact us or read our Terms and Conditions.
Currently, Platinum Scooters Inc., does not offer delivery services, but please get in touch with us! Even though we do not deliver, we will gladly share third-party alternatives that could help with your mobility scooters and wheelchairs needs.
At the time of booking, the credit card is pre-authorized for the total amount of the rental, and fully charged at the time the equipment is collected from our store.